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SENIOR ACCOUNT MANAGER

As an employee of White Bear, you will have the opportunity to work in a high growth, entrepreneurial agency. You will become a crucial part of the agency, working with a range of clients both large corporates and entrepreneurial startups. Opportunity to work with high growth exciting entrepreneurs and make a real difference to scaling businesses.

You will become an integral part of a team on an accelerated growth plan aiming to double revenue over the next 18 months with the help of a top agency chairman. This is an opportunity to make your mark on an agency that is going places.

You will be working on really exciting and creative projects with ambitious clients. You will have a keen eye and understanding of design and marketing principles, and be able to translate this effectively to both the design team and to clients.

Clients will include: large listed corporates & a wide array of entrepreneurial, high growth companies

Mission:

Manage the agency’s key accounts, ensuring excellent customer satisfaction, driving revenue, ensuring projects are delivered on time and on budget, and allocating agency resources in the most optimal way

Customer satisfaction > 9

Identify and deliver incremental revenue from across the existing client base

Help on new business briefs, assisting the CEO in compilation and delivery

Internal resource allocation consistently above 80%

Utilisation 100% of budget

Responsibilities:

Key accounts: Managing and strengthening key client accounts; assisting your clients in identifying opportunities for growth, working to understand their business objectives and ensuring that the work delivered is always on brief and brand, exceeding creative expectations, cross-selling the agencies wider offerings to optimise profitability

Meet new and existing clients, both growing the agencies network and your personal professional network

Project Management: Project planning, ensuring all briefs are appropriately resourced, delivered on time, within budget and to clients expectations

Business Development / Farming: Active business development, looking for new opportunities for the agency from within the client base

Writing and delivering/ co-delivering client presentations and pitches

Customer Satisfaction: Measuring, tracking and improving where required the agency’s customer satisfaction. Ensuring all improvements are fed back to the studio and included in the studio’s business improvement efforts

Mentoring: Mentoring more junior members of the team, and sharing knowledge and best practice with the entire studio

Competencies:

Strategic: know how to define and apply a strategic growth plan for your clients, demonstrating both a creative and commercial acumen

Genuine interest in business as well as creative, and a thirst to understand what makes businesses tick

Ability to work across a variety of projects simultaneously and develop project plans

Strong demonstrable track record of success

Adaptable: enjoys a dynamic role and environment

Organised: plans, schedules and budgets in efficient manner

Analytical: able to structure and process data and draw out insights

Entrepreneurial: Interested in shaping the future of a growing agency

Emotionally intelligent

Intelligent learner, open to feedback, coaching and development – humble and solicits feedback and react calmly to developmental feedback

Proactive and self-motivated: track record of working hard with high bar for success

Background in design and branding, highly familiar with the creative, integrated process

INTERESTED?

If you think you fit the bill, please send your cv and covering letter to dave@whitebearstudio.com

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We work with clients who are committed to getting the job done right, clients that trust us and thrive off bravery and boldness, like we do. If this is you, don’t be a stranger.

London +44 (0)20 3176 8975

Dublin +353 (0)1 442 8576

hello@whitebearstudio.com

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London
Studio 502, E1 Studios
7 Whitechapel Road
E1 1DU

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Dublin
3a Vergemount Hall
Clonkskeagh
D06 006

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